About Us 關於我們

Nom Nom Zebra is a brand under zebratasty that specializes in primary school catering services. Our philosophy is to spark students' curiosity about food and diverse international cultures through a wide variety of school lunches. Through different cooking methods and promotional activities, we aim to instill balanced eating habits and a deep appreciation for food, encouraging them to minimize waste. Nom Nom Zebra 滋味斑馬為 zebratasty 旗下專注小學餐飲服務的品牌。我們的理念是透過多元化的學校午餐，讓學生對食物以致異國文化產生好奇，並以不同的烹飪方式及宣傳，讓學生建立均衡飲食及珍惜食物的習慣。

"We want every child to leave the lunch area not only well-fed but also happier, more open-minded, and proud of what they've tried." 「我們希望每位離開午餐區的小朋友不僅吃得滿足，而且更快樂、對新事物更具開放思想，並為自己的勇於嘗試感到自豪。」
— zebratasty Culinary Director Tristan Esnault zebratasty 學校膳食餐飲總監 Tristan Esnault

Performance Pledge 服務承諾

Food Safety 食品安全

Sample retention 樣本留存	Each meal to be clearly labelled and kept in freezer for 7 days in case of suspected food poisoning incidents. 每餐均保留樣本，清楚標籤，並存放於冰櫃七天，以備懷疑食物中毒事件調查。
Training 培訓	Hygiene manager to give training to all staff at beginning of each year plus once every school term. Hygiene manager to attend refresher course every 2 years. 衛生經理於開學前及每學期為全體員工提供培訓。衛生經理需每兩年參加一次進修課程。
Storage equipment check and maintenance 儲存設備檢查與定期維修	Temperature check conducted daily. Inspection by certified electrician on a half-yearly basis. 每日進行溫度檢查。每半年由註冊電工進行檢查。

Food Quality 食品品質

Menu rotation and new items 餐牌安排及新菜式	No menu repeat in same month. 10 new recipes to be introduced each term. 同一餐單不會於同月重複。每學期推出 10 款新食譜。
Nutrition standard 營養標準	In accordance with servings standard suggested by the Centre for Health Protection. 午餐成份參照衞生署標準。
Supplies & Traceability 供應及可追溯性	Reputable suppliers used to guarantee consistency & safety. Beef and pork - only US, European or Australian origins will be used; poultry - hormone-free chicken from Brazil. 使用信譽良好的供應商以確保一致性與安全。牛肉、豬肉僅使用美國、歐洲及澳洲來源；家禽類則選用巴西無激素雞肉。

Hygiene 衛生

Canteen 飯堂清潔	Tables cleaned and sanitized between uses. 桌面於每次使用後均進行清潔及消毒。
Kitchen pest control 廚房害蟲防治	Monthly by specialist cleaning & pest elimination firm EcoLab. 由專業清潔及防蟲管理公司 EcoLab 每月定期進行。

Culture & Sustainability 文化與可持續發展教育

Beverage carton box recycling 飲品紙盒回收	Partnership with MilMill, a local recycler. 與本地回收商 MilMill 合作。
Sustainable ingredients 可持續食材	Hong Kong grown vegetables provided 5 days each term. Hong Kong farmed eggs provided 5 days each term. 每學期提供 5 天香港本地蔬菜，並進行推廣。每學期提供 5 天香港本地養殖雞蛋，並進行推廣。
Food waste 食物廢棄物	Collected for organic waste recovery on a daily basis. 每日收集並送往有機廢物回收。
Education 教育	Initiatives include "Fun Thursday", "Eat Local", "International Day". 定期推行「趣味星期四」、「食在本地」、「環球美食日」等活動。

Service 服務

Response to enquiries & complaints 查詢與投訴回應	Acknowledgement within 2 hours for e-mail enquiries received within office hours. Complaints handling: full response after investigation within 3 working days. 於辦公時間內收到的電郵查詢於兩小時內予以確認。投訴處理：三個工作天內完成調查並提供完整回覆。
Refund processing 退款處理	Within 24 hours upon request. 於收到申請後 24 小時內完成。
Customer survey 顧客問卷調查	Twice yearly. 每年進行兩次。