線上訂餐條款與細則 / Online Order Terms & Conditions

*Each meal consists of a main lunch, a soup cup and a fruit cup. 每份午餐均配有一份主餐、一份湯及一份水果杯。

Effective date: 1st August 2026 ｜ 生效日期：2026年8月1日

Applies to: Canteen lunch orders placed online via www.nomnomzebra.com適用範圍：透過 www.nomnomzebra.com 線上訂購的學校飯堂午餐

Order Policy 訂餐政策

1. Service scope 服務範圍

   • Orders are prepared and made available for pickup at school canteen 訂單將於學校飯堂準備並提供取餐
   • Canteen service hours: 8am – 5pm 飯堂服務時間：上午8時至下午5時
   • Eligible customers: Students, staff, parents and authorized guardians 合資格客戶：學生、教職員、家長及授權監護人

2. Ordering cut off times 訂餐截止時間

   • Advance orders may be placed by the 24th of each month for following month’s orders, except there is an extended deadline for the beginning of the school 預訂午餐需於每月24日前完成，以便安排下月午餐；開學初期將提供延長截止日期
   • Same day orders must be ordered in person at the canteen service counter 當日訂餐必須親臨學校飯堂服務櫃檯下單

3. Pickup windows 取餐時間

   • Standard pickup window: 11am – 2pm 正常取餐時間：上午11時至下午2時
   • Meals not picked up by 2pm may be discarded for food safety reasons and are non-refundable. 遲取餐：午餐將保留至下午2時，之後因食品安全理由將被視作廚餘處理且不予退款。

4. Proof of pickup 取餐憑證

   • Required: Student monthly meal card 必須出示：學生月餐卡
   • Authorized pickup: Parent/guardian listed on the account or student with permission. 授權取餐：帳戶登記的家長/監護人或獲授權的學生

5. Food safety and quality 食品安全與品質

   • Allergen handling: We prepare meals in a facility that handles soy, gluten, dairy, egg, fish and crustacean. Cross contact may occur. 過敏原處理：午餐於含有大豆、麩質、乳製品、蛋、魚類及甲殼類的設施中製作，交叉污染因而未能完全避免。

6. No shows and absences 缺席與未取餐

   • If not picked up by 2pm, the order may be discarded and is non refundable unless covered under the Refund Policy below. 若未於下午2時前取餐，午餐將被視作廚餘處理且不予退款，除非符合退款政策。

7. Service interruptions 服務中斷

   • In case of school closure, emergencies, or force majeure, orders may be cancelled with credit per the Cancellation Policy. 若遇學校停課、緊急情況或不可抗力因素，訂單可依退款政策取消並獲安排退款。

8. Missing student meal card 遺失學生餐卡

   • Please contact on-site manager at fssas@nomnomzebra.com for re-issue. 請發電郵至fssas@nomnomzebra.com跟我們飯堂經理聯絡以重新發行。

Return Policy 退貨政策

1. Perishable products 易腐食品

   • For food safety, we cannot accept returns of prepared food once it has left the school premise, unless meals are to be consumed in an off-site location as instructed by school 為食品安全考量，一旦午餐離開校園即不可退回，除非依學校指示於校外食用。

2. Incorrect or incomplete orders 錯誤或不完整訂單

   • Report issues at pickup or within 30 minutes of the scheduled pickup time with photos (if applicable). 需於取餐或30分鐘內提出並附照片（如適用）。
   • We will offer a remake on an alternative meal per the Refund Policy. 我們將依退款政策提供替代午餐。

3. Non food items (if sold) 非食品（如有銷售）

   • Unopened, unused items may be returned within 30 minutes for exchange or refund. 未開封、未使用商品可於30分鐘內退換。

4. Allergen/ food labelling concerns 致敏原/食物標籤問題

   • If an item was prepared contrary to the labeled allergen/dietary specifications, contact us immediately; we will prioritize a safe replacement or refund. 若午餐與標示的致敏原規格不符，請立即跟我們聯絡，我們將優先提供安全替換或退款。

Refund Policy 退款政策

1. Eligible refunds 可退款情況

   • Canteen error (wrong item, missing item, order not prepared): A remake or an alternative meal will be provided. 學校飯堂錯誤（未有提供 / 給予非訂購之午餐）：提供替代午餐。
   • Quality issue reported at pickup or within 30 minutes of consumption with reasonable proof: A remake or an alternative meal will be provided. 品質問題（取餐時或取後30分鐘內提出）：提供替代午餐。

2. Ineligible refunds 不可退款情況

   • No shows or late pickups beyond the safe holding window. 未取餐或已過安全保留時間。
   • Orders cancelled after the cut off time per Cancellation Policy. 取消政策列明的截止時間後取消訂單。
   • Preference changes after pickup or delivery. 取餐/送餐後因個人喜好更改。

3. Form of refund 退款方式

   • Credit on online order platform, issued within 24 hours. 以平台帳戶餘額形式發放，將於24小時內入帳，可用於下次訂餐時直接扣減。

4. Credits and expirations 帳戶餘額與有效期

   • Canteen credits have no expiration date. 平台帳戶餘額並無到效日期。

5. Promotions and discounts 優惠與折扣

   • Refunded amounts exclude non refundable fees and are limited to the net price paid after discounts. 退款金額不包括不可退回之費用，僅限折扣後的淨額。

6. Disputes 爭議

   • Please contact us fssas@nomnomzebra.com. 請聯絡我們 fssas@nomnomzebra.com。

Cancellation Policy 取消政策

1. Customer initiated cancellations 客戶主動取消

   • Cancellations must be done via e-mail sent to fssas@nomnomzebra.com There will be no penalty for cancellations provided that you: e-mail us by 9am on the day. 取消必須透過電郵寄送至fssas@nomnomzebra.com。 若符合以下條件，取消將不會收取任何罰金：於取消當日早上9 點前電郵通知。
   • Sick leave cancellation: e-mail fssas@nomnomzebra.com before 9am same day, specifying sick leave cancellation 病假取消：請於當日早上 9 點前電郵至 fssas@nomnomzebra.com，並註明病假取消。

2. School initiated cancellations 學校要求取消

   • Outings and Events 臨時加插活動及活動改期
     Full refund in the form of credit, provided advanced notice submitted to us by School 5 working days in advance. 臨時加插活動及活動改期全額退款並以餘額形式放進平台戶口，需提前5個工作日通知。
   • Adverse weather 惡劣天氣
     Under adverse weather events such as Typhoon T8 10, Black rain, Red rain, earthquakes, Flu/Influenza outbreak, and any other unexpected events, if School notifies us by an e mail before 7am the day of delivery on school wide cancellation of meals, a full refund can be arranged and will be kept as credit for future purchases. 在惡劣天氣情況下，例如八至十號颱風、黑雨、紅雨、地震、流感／傳染病爆發，以及其他任何突發事件，若學校於送餐當日早上 7 點前以電郵通知我們全校取消午餐，我們將安排全額退款，款項將以平台帳戶餘額形式保留，供日後消費使用。

Privacy Policy 隱私政策

1. Scope 範圍

   • This policy covers personal data collected through www.nomnomzebra.com for ordering school canteen meals. 本政策涵蓋透過 www.nomnomzebra.com 收集的學校飯堂訂餐個人資料。

2. Information we collect 我們收集的資料

   • Account details: Name, relationship to student, email, phone. 帳戶資料：姓名、與學生的關係、電郵、電話。
   • Student info: Name, class/grade, student ID, dietary preferences. 學生資料：姓名、班級/年級、學生編號、飲食偏好。
   • Order/payment info: Items ordered, transaction totals, payment tokens (processed by our payment processor), refunds, credits. 訂單/付款資料：訂購項目、交易總額、付款憑證（由付款處理商處理）、退款、帳戶餘額。
   • Technical data: Device/browser info, IP address, usage analytics, cookies. 技術資料：裝置/瀏覽器資訊、IP地址、使用分析、Cookies。
   • Communications: Support messages, feedback, and consent records. 通訊：支援訊息、回饋及同意紀錄。

3. How we use information 資料用途

   • Provide and manage orders, pickups/deliveries, and subscriptions. 提供及管理訂單、取餐/送餐及訂閱。
   • Process payments and prevent fraud. 處理付款及防止詐騙。
   • Communicate order updates, service notices, and relevant announcements. 傳達訂單更新、服務通知及相關公告。
   • Improve service quality and plan menu/stock (aggregated/anonymous analytics where possible). 改善服務品質及規劃菜單/庫存（盡可能使用匯總/匿名分析）。
   • Comply with legal obligations and school policies. 符合法律義務及學校政策。

4. Legal bases/authority 法律依據/授權

   • We process data with consent, to perform a contract (fulfill orders), to comply with legal duties, and for legitimate interests such as service improvement and safety. 我們基於同意、履行合約（完成訂單）、遵守法律義務及合法利益（如服務改善與安全）處理資料。

5. Payment processing 付款處理

   • Payments are handled by KPay Group. We do not store full card numbers. Processor may store tokens to enable refunds or recurring charges. 付款由 KPay Group 處理。我們不儲存完整卡號。處理商可能儲存憑證以便退款或定期扣款。

6. Data sharing 資料共享

   • With: School administrators and canteen staff to fulfill orders and manage dietary needs. 與：學校行政人員及學校飯堂員工共享，以完成訂單及管理飲食需求。
   • Service providers: Payment, hosting, analytics, customer support—bound by confidentiality and data processing agreements. 服務供應商：付款、主機、分析、客戶支援—受保密及資料處理協議約束。
   • Legal/safety: When required by law or to protect health and safety. 法律/安全：在法律要求或為保障健康與安全時。
   • We do not sell personal data. 我們不出售個人資料。

7. Data retention 資料保存

   • Account data: Retained while your account is active and for 3 years after closure for compliance and accounting. 帳戶資料：帳戶活躍期間及關閉後保存3年，以符合法規及會計要求。
   • Order/financial records: Retained for 7 years per legal requirements. 訂單/財務紀錄：依法律要求保存7年。
   • You may request deletion of certain data; we will honor where permitted by law and school policy. 您可要求刪除部分資料；我們將在法律及學校政策允許下執行。

8. Your rights 您的權利

   • You may request access, correction, deletion, restriction, objection, data portability, and withdrawal of consent. 您可要求查閱、更正、刪除、限制、反對、資料可攜性及撤回同意。
   • To exercise rights, contact fssas@nomnomzebra.com. We may verify your identity and respond within 7 days. 欲行使權利，請聯絡 fssas@nomnomzebra.com。我們可能會驗證您的身份並於7日內回覆。

9. Security 安全措施

   • Administrative, technical, and physical safeguards, including encryption in transit, role based access, and staff training. 行政、技術及物理防護，包括傳輸加密、角色存取及員工培訓。
   • Report suspected breaches to fssas@nomnomzebra.com. 請將疑似資料外洩報告至 fssas@nomnomzebra.com。

10. Cookies and tracking Cookies 與追蹤

    • Essential cookies are required for login and checkout. 登入及結帳需使用必要 Cookies。
    • Analytics cookies are used with consent where required. Manage preferences in cookies settings. 分析 Cookies 在需要時需經同意使用。可於 Cookies 設定中管理偏好。

11. Communications 通訊

    • Transactional messages are required for service. 交易訊息為服務所需。

12. Changes to this policy 政策變更

    • We will post updates here and notify users of material changes via e-mail and/or online order platform. Continued use after the effective date indicates acceptance. 我們將於此發布更新，並透過電郵及/或線上平台通知用戶重大變更。於生效日期後繼續使用即表示接受。

Governing Law 管轄法律